Short waits, long consults keep most patients very happy with their physicians
(Medical Xpress) -- Patients overall in the United States are very satisfied with their physicians and with treatment they receive in outpatient settings, according to new information which challenges common public perceptions about outpatient medical treatment.
"Particularly surprising is that even a lot of patients who reported average encounters with physicians, such as average national wait times and average physician encounter time, seem to be giving full marks to their physician in terms of visit satisfaction," said Rajesh Balkrishnan, lead study author and associate professor in the University of Michigan School of Public Health and College of Pharmacy.
The study analyzed data from an online survey tool, www.DrScore.com, where 14,984 patients ranked visits from 2004-2010 on a 10-point scale, with 10 being the highest. The study included only physicians with 10 or more ratings, and patients could rate a particular doctor only once every three months, to prevent skewed scores.
The average overall satisfaction rating was 9.28. Of those, 70 percent, or 10,510 of the scores were 10s. Another 2,291, or 15 percent, were 9s. Less than 2 percent of the ratings were 1 or less, Balkrishnan said.
This video is not supported by your browser at this time.So why then, is the public perception that people aren't happy with doctors, who are often too rushed, not engaged, and make them wait too long?
"The few highly publicized cases of dissatisfaction are what is driving common public perception," Balkrishnan said. "Public perceptions are influenced by various factors, including personal experiences, headline news stories, which are rarely flattering, and media images."
These high marks overall suggest that most patients give doctors the benefit of the doubt, Balkrishnan said. The majority of patients realize that factors beyond the physician's control, such as insurance red tape, contribute to their dissatisfaction.
Older patients, patients with shorter waiting times, and those who reported spending more time with their physicians had the highest scores. Younger patients, patients who reported longer waits, and patients who spent less than five minutes with their physicians had the lowers scores.
Co-authors on the paper include, Ali Bonakdar Tehrani, Emory University, Rollins School of Public Health; Dr. Steven Feldman, , Department of Dermatology, Wake Forest University School of Medicine, Winston, Salem NC; and Fabian Camacho, , Pennsylvania State University College of Medicine, Hershey, Penn.
The paper, "Patient Satisfaction with Outpatient Medical Care in the United States" appears online in the journal Health Outcomes Research and Medicine.
Provided by University of Michigan
- High-risk stroke patients more likely to get follow-up care after motivational talk Aug 04, 2011 | not rated yet | 0
- Insomnia patients often denied sleep treatment when they have mental health conditions Feb 04, 2008 | not rated yet | 0
- Hospital software improves patient satisfaction at discharge from hospital Jul 17, 2009 | not rated yet | 0
- Direct patient access to imaging test results could result in increased patient anxiety and physician overload Apr 01, 2010 | not rated yet | 0
- Satisfaction and regret after radical prostatectomy procedures studied Aug 26, 2008 | not rated yet | 0
- Motion perception revisited: High Phi effect challenges established motion perception assumptions Apr 23, 2013 | 3 / 5 (2) | 2
- Anything you can do I can do better: Neuromolecular foundations of the superiority illusion (Update) Apr 02, 2013 | 4.5 / 5 (11) | 5
- The visual system as economist: Neural resource allocation in visual adaptation Mar 30, 2013 | 5 / 5 (2) | 9
- Separate lives: Neuronal and organismal lifespans decoupled Mar 27, 2013 | 4.9 / 5 (8) | 0
- Sizing things up: The evolutionary neurobiology of scale invariance Feb 28, 2013 | 4.8 / 5 (10) | 14
Classical and Quantum Mechanics via Lie algebras
Apr 15, 2011 I'd like to open a discussion thread for version 2 of the draft of my book ''Classical and Quantum Mechanics via Lie algebras'', available online at http://lanl.arxiv.org/abs/0810.1019 , and for the...
- More from Physics Forums - Independent Research
More news stories
US teen births have dropped to a record low, but the country still has one of the highest rates among developed nations, the US Centers for Disease Control and Prevention said Thursday.
Health 11 minutes ago | not rated yet | 0
Calorie information in fast food restaurants used by 40 percent of 9-18 year olds when making food choices
A new study published online today (Thursday) in the Journal of Public Health has found that of young people who visited fast food or chain restaurants in the U.S. in 2010, girls and youth who were obese were more likely ...
Health 11 hours ago | not rated yet | 0
(HealthDay)—Implementation of systematic monitoring for medication adherence will allow for identification of barriers to adherence and tailoring of interventions, according to a viewpoint piece published ...
Health 13 hours ago | not rated yet | 0
(AP)—The Obama administration says more doctors and hospitals are embracing technology as adoption of computerized medical records reaches a "tipping point" in America.
Health 14 hours ago | not rated yet | 0
Johns Hopkins researchers report that hospitals may be reaping enormous income for patients whose hospital stays are complicated by preventable bloodstream infections contracted in their intensive care units.
Health 15 hours ago | not rated yet | 0
Swiss scientists reveal the mechanism responsible for aging hidden deep within mitochondria—and dramatically slow it down in worms by administering antibiotics to the young.
17 hours ago | 4.9 / 5 (9) | 1 |
Researchers from Queen Mary, University of London have led the largest sequencing study of human disease to date, investigating the genetic basis of six autoimmune diseases.
17 hours ago | 4.7 / 5 (3) | 0 |
Until now, little was scientifically known about the human potential to cultivate compassion—the emotional state of caring for people who are suffering in a way that motivates altruistic behavior.
14 hours ago | 5 / 5 (2) | 2 |
Existing research shows that bicyclists who wear helmets have an 88 percent lower risk of brain injury, but researchers at Boston Children's Hospital found that simply having bicycle helmet laws in place showed a 20 percent ...
6 hours ago | not rated yet | 0
(HealthDay)—Migraines and depression can each cause a great deal of suffering, but new research indicates the combination of the two may be linked to something else entirely—a smaller brain.
14 hours ago | 4 / 5 (2) | 0 |
A new approach for immunizing against influenza elicited a more potent immune response and broader protection than the currently licensed seasonal influenza vaccines when tested in mice and ferrets. The vaccine ...
15 hours ago | not rated yet | 0 |