Emergency physician's loss sparks advocacy

Jonathan Welch, MD, a physician in the Department of Emergency Medicine at Brigham and Women's Hospital, never thought his family would be part of a medical error. But when his mother's battle with cancer took a sudden turn and she was rushed to a community hospital in Wisconsin, Welch watched in helpless horror as a series of mistakes lead to her death. After the funeral, he encouraged the Wisconsin hospital's administrators to make changes to avoid future errors and deaths, but his experience proved frustrating and fruitless. Now, in an essay that appears online December 3, 2012 in Health Affairs, Welch is urging hospitals to give a larger voice to patients and their families.

"In hospitals across the country, there are patients like my mom whose survival and well-being depends on incorporating patients and their families into care," said Welch. " need to listen to every voice and do everything possible to avoid repeating terrible mistakes."

In the two years since his mother's death, Welch has become an advocate for patient and in medical care. Welch encourages hospitals to follow the lead of his own hospital, Brigham and Women's, which has established 14 patient and family advisory councils. These councils advise BWH's nurses, doctors and administrators on ways to improve the safety and quality of the hospital's care and services. Members are encouraged to provide input on institutional policies, programs, and practices.

Additionally, when patients and their relatives raise major concerns, those concerns are brought before an executive patient safety committee, staffed by hospital leaders. And furthermore, BWH routinely gives patients and their families a voice in through Safety Matters, an original monthly newsletter for caregivers that describes errors and what steps BWH is taking to prevent errors from reoccurring.

"The patient point of view is engrained in the culture of Brigham and Women's," said Welch. "I encourage other hospitals to consider programs like these that will promote and protect patient safety by welcoming input from patients and their families."

add to favorites email to friend print save as pdf

Related Stories

Govt begins new push to improve hospital safety

Apr 13, 2011

(AP) -- Federal health officials are beginning a new push to improve hospital safety - aiming to save 60,000 lives over the next three years and save money at the same time.

Recommended for you

Exercise to prevent falls and fractures

42 minutes ago

Boosting your activity levels and doing strength and balance exercises significantly reduces your risk of breaking a bone as a result of falling if you are over 60, according to experts from an international research group ...

User comments