ACPE survey finds skepticism relating to online doc ratings

ACPE survey finds skepticism relating to online doc ratings
Physicians are skeptical of online ratings, and believe that few patients use them, according to a survey published by the American College of Physician Executives.

(HealthDay)—Physicians are skeptical of online ratings, and believe that few patients use them, according to a survey published by the American College of Physician Executives (ACPE).

Researchers from the ACPE surveyed 5,624 ACPE members, of which 730 responded, regarding their toward measuring the performance and quality of individual doctors.

According to the , are skeptical about ratings performed by agencies such as the National Committee for Quality Assurance and the Joint Commission, although these were viewed more favorably than consumer sites: 41 percent had neutral feelings, 29 percent said they were helpful, and 14 percent described them as a waste of time. With respect to online consumer Web sites, 12 percent believed that patient reviews were beneficial, while 29 percent believed that patients rarely used them and 26 percent considered them a nuisance. Some of the concerns expressed included use of invalid polling methodology, unscientific , inaccuracy, and sampling bias. While a majority (69 percent) of those surveyed had checked their profile on an online consumer site, most also believed that patient use of these sites was low, with 55 percent believing that 25 percent or fewer patients have used a online physician rating site. Thirty-nine percent of those who checked their online profiles agreed with their ratings, 42 percent partially agreed, and 19 percent did not agree.

"Health care, like most other industries, has clearly entered an era where measurement and reporting have increasing importance," Peter Angood, M.D., of the ACPE, said in a statement. "This important new survey illustrates the strong concern among physician leaders about the quality and integrity of current reporting strategies and the data they are based upon."

More information: More Information

add to favorites email to friend print save as pdf

Related Stories

Physician review websites rely on few patient reviews

Jan 02, 2013

Millions of Americans read physician ratings on websites such as Healthgrades.com, but such ratings are based on scores from an average of only 2.4 patients, a Loyola University Medical Center study has found.

Physician-rating websites are biased, study says

Jun 14, 2011

Patients posting their opinions about doctors on online ratings websites are much less likely to discuss physicians with low perceived quality and are more prone than offline populations to exaggerate their opinions, according ...

Recommended for you

Health care organizations see value of telemedicine

3 hours ago

(HealthDay)—Health care organizations are developing and implementing telemedicine programs, although many have yet to receive reimbursement, according to a report published by Foley & Lardner.

Before you go... are you in denial about death?

10 hours ago

For most of us, death conjures up strong feelings. We project all kinds of fears onto it. We worry about it, dismiss it, laugh it off, push it aside or don't think about it at all. Until we have to. Of course, ...

User comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.