Reliable emotion words ID'd to assess patient experience

January 17, 2014
Reliable emotion words ID'd to assess patient experience

(HealthDay)—A reliable set of emotion words have been identified that can serve as a tool for experience-based design questionnaires in health care, according to a study published in the December issue of Healthcare.

Lauren R. Russ, from the Virginia Mason Medical Center in Seattle, and colleagues surveyed 407 patients, family members, and workers in 2011. Participants rated each of 67 potential words as positive, neutral, or negative based on their emotional perception of the word. Words with 80 percent simple agreement in classification were retained in the final emotion word set.

The researchers found that, after adjusting for chance, overall agreement was moderate (κ = 0.55). For positive and , the agreement was much higher (κ = 0.69 and 0.68, respectively). Agreement for neutral words was low (κ = 0.11). For the final survey-informed emotion word set there were 20 positive words, one neutral word, and 14 negative words retained.

"We identified a reliable set of emotion words for experience questionnaires to serve as the foundation for patient-centered, experience-based redesign of health care," the authors write.

Explore further: Understanding emotions without language

More information: Full Text

Related Stories

Understanding emotions without language

November 2, 2011

According to a new study by researchers from the MPI for Psycholinguistics and the MPI for Evolutionary Anthropology, you don't need to have words for emotions to understand them. The results of the study were published online ...

Caffeine improves recognition of positive words

November 7, 2012

Caffeine perks up most coffee-lovers, but a new study shows a small dose of caffeine also increases their speed and accuracy for recognizing words with positive connotation. The research published November 7 in the open access ...

Recommended for you

Women and men react differently to infidelity

October 8, 2015

If your partner has sex with someone else, it is considered infidelity - even if no emotions are involved. But it is also considered infidelity when your significant other develops a close personal relationship with someone ...

Repeating aloud to another person boosts recall

October 6, 2015

Repeating aloud boosts verbal memory, especially when you do it while addressing another person, says Professor Victor Boucher of the University of Montreal's Department of Linguistics and Translation. His findings are the ...


Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.