Reliable emotion words ID'd to assess patient experience

January 17, 2014
Reliable emotion words ID'd to assess patient experience

(HealthDay)—A reliable set of emotion words have been identified that can serve as a tool for experience-based design questionnaires in health care, according to a study published in the December issue of Healthcare.

Lauren R. Russ, from the Virginia Mason Medical Center in Seattle, and colleagues surveyed 407 patients, family members, and workers in 2011. Participants rated each of 67 potential words as positive, neutral, or negative based on their emotional perception of the word. Words with 80 percent simple agreement in classification were retained in the final emotion word set.

The researchers found that, after adjusting for chance, overall agreement was moderate (κ = 0.55). For positive and , the agreement was much higher (κ = 0.69 and 0.68, respectively). Agreement for neutral words was low (κ = 0.11). For the final survey-informed emotion word set there were 20 positive words, one neutral word, and 14 negative words retained.

"We identified a reliable set of emotion words for experience questionnaires to serve as the foundation for patient-centered, experience-based redesign of health care," the authors write.

Explore further: Understanding emotions without language

More information: Full Text

Related Stories

Understanding emotions without language

November 2, 2011

According to a new study by researchers from the MPI for Psycholinguistics and the MPI for Evolutionary Anthropology, you don't need to have words for emotions to understand them. The results of the study were published online ...

Caffeine improves recognition of positive words

November 7, 2012

Caffeine perks up most coffee-lovers, but a new study shows a small dose of caffeine also increases their speed and accuracy for recognizing words with positive connotation. The research published November 7 in the open access ...

Recommended for you

Serious research into what makes us laugh

November 24, 2015

More complex jokes tend to be funnier but only up to a point, Oxford researchers have found. Jokes that are too complicated tend to lose the audience.

Psychologists dispute continuum theory of sexual orientation

November 19, 2015

Washington State University researchers have established a categorical distinction between people who are heterosexual and those who are not. By analyzing the reported sexual behavior, identity and attraction of more than ...

Babies have logical reasoning before age one, study finds

November 18, 2015

Human infants are capable of deductive problem solving as early as 10 months of age, a new study by psychologists at Emory University and Bucknell finds. The journal Developmental Science is publishing the research, showing ...


Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.