Unrestricted hospital visiting hours up patient satisfaction

Unrestricted hospital visiting hours up patient satisfaction

(HealthDay)—Open visitation improves the patient and family experience and does not cause interference for hospital staff, according to research published in the Journal for Healthcare Quality.

David Shulkin, M.D., of Morristown Medical Center in New Jersey, and colleagues compared patient satisfaction scores before and after enactment of a 24-hour visitation policy at a 690-bed tertiary acute care facility and 78-bed rehabilitation hospital.

The researchers found that, for the first eight months of the open visitation policy, the medical center received 14,444 visitors during the after-hours period from 8 p.m. to 5 a.m. During this time, there was no change in the incidence of security events and no increase in the number of complaints from or visitors. Surveys showed an increase in patient satisfaction scores. Staff members received fewer phone calls requesting patient updates and reported that the experience was positive.

"Our experience suggests that implementation of open visitation at and long-term care institutions can be accomplished with little disruption, is well utilized by visitors, improves the patient and family experience, and is generally accepted by ," the authors write.

More information: Abstract
Full Text (subscription or payment may be required)

add to favorites email to friend print save as pdf

Related Stories

Patient isolation tied to dissatisfaction with care

Sep 18, 2013

Patient satisfaction has an increasing impact on hospitals' bottom lines, factoring into Medicare reimbursement of hospital care. A new study finds patients placed in Contact Precautions (Contact Isolation) were twice as ...

Recommended for you

The hunt for botanicals

Dec 19, 2014

Herbal medicine can be a double-edged sword and should be more rigorously investigated for both its beneficial and harmful effects, say researchers writing in a special supplement of Science.

Mozambique decriminalises abortion to stem maternal deaths

Dec 19, 2014

Mozambique has passed a law permitting women to terminate unwanted pregnancies under specified conditions, a move hailed by activists in a country where clandestine abortions account for a large number of maternal deaths.

User comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.