Unrestricted hospital visiting hours up patient satisfaction

Unrestricted hospital visiting hours up patient satisfaction

(HealthDay)—Open visitation improves the patient and family experience and does not cause interference for hospital staff, according to research published in the Journal for Healthcare Quality.

David Shulkin, M.D., of Morristown Medical Center in New Jersey, and colleagues compared patient satisfaction scores before and after enactment of a 24-hour visitation policy at a 690-bed tertiary acute care facility and 78-bed rehabilitation hospital.

The researchers found that, for the first eight months of the open visitation policy, the medical center received 14,444 visitors during the after-hours period from 8 p.m. to 5 a.m. During this time, there was no change in the incidence of security events and no increase in the number of complaints from or visitors. Surveys showed an increase in patient satisfaction scores. Staff members received fewer phone calls requesting patient updates and reported that the experience was positive.

"Our experience suggests that implementation of open visitation at and long-term care institutions can be accomplished with little disruption, is well utilized by visitors, improves the patient and family experience, and is generally accepted by ," the authors write.

More information: Abstract
Full Text (subscription or payment may be required)

Related Stories

Patient isolation tied to dissatisfaction with care

date Sep 18, 2013

Patient satisfaction has an increasing impact on hospitals' bottom lines, factoring into Medicare reimbursement of hospital care. A new study finds patients placed in Contact Precautions (Contact Isolation) were twice as ...

Recommended for you

Noise from fireworks threatens young ears

date Jul 03, 2015

(HealthDay)—The Fourth of July weekend is a time for celebrations and beautiful fireworks displays. But, parents do need to take steps to protect their children's ears from loud fireworks, a hearing expert ...

Many new teen drivers 'crash' in simulated driving task

date Jul 03, 2015

(HealthDay)—Around four in 10 newly licensed teen drivers "crashed" in a simulated driving test, suggesting that many adolescents lack the skills they need to stay safe on the road, according to a new study.

User comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.