Patient enrollment, use, and satisfaction with patient portals

Many physicians are adopting patient portals in response to governmental incentives for meaningful use (MU), but the stage 2 requirements for portal use may be particularly challenging for newer electronic health record (EHR) users. This study examines enrollment, use based on MU requirements, and satisfaction in a recently-adopting fee-for-service multispecialty system.

The Centers for Medicare and Medicaid Services (CMS) for meaningful use (MU)1 likely will persuade many reluctant doctors to adopt (EHRs). However, there are strong concerns about whether most physicians will be able to adopt and utilize these EHRs to meet MU standards.

The study team examined data from 2010 to 2012 of users of a available patient portal linked to the EHR of a multispecialty academic group practice and 10 affiliated community primary care clinics. Patient portals linked to commercial EHRs are likely to offer the most commercially practical way for new EHR users to meet CMS MU patient access regulations. The results indicate that even some large centers with patient portals will have difficulty with some of their physicians' enrollment targets.

The study suggests that patients at later-adopting centers are moving quickly to embrace online programs, and that primary care, but not specialty , can satisfy many of their expectations even without large redesigns of care.

Related Stories

EHR systems meeting meaningful use criteria beneficial

date Sep 18, 2013

(HealthDay)—Most electronic health record (EHR) systems meet meaningful use criteria, and these systems are associated with time-saving and other benefits, according to a September data brief published ...

Recommended for you

Should there be a dress code for doctors?

date 10 hours ago

If you live near a hospital, you've probably seen the sight: a young physician in loose blue scrubs, standing in line at the grocery store. You can't help but wonder if the young physician is lost. After ...

The importance of long chain fatty acids in early life

date 12 hours ago

Fats are essential constituents of breast milk. They supply the infant with energy, and are also essential for growth and development. Some fatty acids, key components of dietary fats, play an important role ...

User comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.