Online reviews show patients value docs' interpersonal skills

(HealthDay)—Patient reviews indicate that the attributes most valued in physicians include interpersonal skills and bedside manner, according to a report published online July 16 by Vitals.

The Vitals Index analyzed 1,000 recent reviews of doctors by their patients to examine which attributes they most valued.

According to the report, patients are increasingly relying on online ratings and reviews when choosing a doctor. Most reviews were found to be positive, with positive words outnumbering negative ones three to one. Patient complaints included rudeness and feeling rushed. More patients reported that physicians were compassionate, friendly, and knowledgeable. There were more than 100 appearances of the words "called," "explained," and "listened," while "diagnosed" appeared only 40 times.

"These softer metrics reinforce the importance of a patient feeling heard and valued," Mitch Rothschild, the of Vitals, said in a statement. "They're more than just a feel-good measure, too. Studies show that the better the patient experience, the better the clinical outcome."

More information: More Information

add to favorites email to friend print save as pdf

Related Stories

Physician review websites rely on few patient reviews

Jan 02, 2013

Millions of Americans read physician ratings on websites such as Healthgrades.com, but such ratings are based on scores from an average of only 2.4 patients, a Loyola University Medical Center study has found.

Recommended for you

Obesity and stress pack a double hit for health

14 minutes ago

If you're overweight, you may be at greater risk for stress-related diseases like type 2 diabetes, cardiovascular disease and cancer, according to a new study by Brandeis University.

Sales influence consumer food shopping habits

2 hours ago

(HealthDay)—Consumers are more likely to buy high-calorie foods (HCF), but not low-calorie foods (LCF) on sale, according to a study published in the U.S. Center for Disease Control and Prevention's Preventing Ch ...

User comments