Online reviews show patients value docs' interpersonal skills

(HealthDay)—Patient reviews indicate that the attributes most valued in physicians include interpersonal skills and bedside manner, according to a report published online July 16 by Vitals.

The Vitals Index analyzed 1,000 recent reviews of doctors by their patients to examine which attributes they most valued.

According to the report, patients are increasingly relying on online ratings and reviews when choosing a doctor. Most reviews were found to be positive, with positive words outnumbering negative ones three to one. Patient complaints included rudeness and feeling rushed. More patients reported that physicians were compassionate, friendly, and knowledgeable. There were more than 100 appearances of the words "called," "explained," and "listened," while "diagnosed" appeared only 40 times.

"These softer metrics reinforce the importance of a patient feeling heard and valued," Mitch Rothschild, the of Vitals, said in a statement. "They're more than just a feel-good measure, too. Studies show that the better the patient experience, the better the clinical outcome."

More information: More Information

Related Stories

Physician review websites rely on few patient reviews

date Jan 02, 2013

Millions of Americans read physician ratings on websites such as Healthgrades.com, but such ratings are based on scores from an average of only 2.4 patients, a Loyola University Medical Center study has found.

Recommended for you

Breastfeeding protects against environmental pollution

date May 22, 2015

Living in a city with a high level of vehicle traffic or close to a steel works means living with two intense sources of environmental pollution. However, a study conducted by the UPV/EHU researcher Aitana ...

When it comes to hearing, diet may trump noise exposure

date May 22, 2015

Although the old wives' tale about carrots being good for your eyesight has been debunked, University of Florida researchers have found a link between healthy eating and another of your five senses: hearing.

User comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.