Reliable emotion words ID'd to assess patient experience

January 17, 2014
Reliable emotion words ID'd to assess patient experience

(HealthDay)—A reliable set of emotion words have been identified that can serve as a tool for experience-based design questionnaires in health care, according to a study published in the December issue of Healthcare.

Lauren R. Russ, from the Virginia Mason Medical Center in Seattle, and colleagues surveyed 407 patients, family members, and workers in 2011. Participants rated each of 67 potential words as positive, neutral, or negative based on their emotional perception of the word. Words with 80 percent simple agreement in classification were retained in the final emotion word set.

The researchers found that, after adjusting for chance, overall agreement was moderate (κ = 0.55). For positive and , the agreement was much higher (κ = 0.69 and 0.68, respectively). Agreement for neutral words was low (κ = 0.11). For the final survey-informed emotion word set there were 20 positive words, one neutral word, and 14 negative words retained.

"We identified a reliable set of emotion words for experience questionnaires to serve as the foundation for patient-centered, experience-based redesign of health care," the authors write.

Explore further: Emotion in voices helps capture the listener's attention, but in the long run the words are not remembered as accurately

More information: Full Text

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