Useful tips offered for addressing negative patient reviews

Useful tips offered for addressing negative patient reviews

(HealthDay)—In an article published in Medical Economics, five tips are presented to address negative patient reviews.

Noting that 77 percent of patients are thought to use online reviews as their first step in finding a new doctor, and that often attract patients who are more likely to air grievances, the article discusses ways to handle negative reviews.

According to the article, negative patient reviews can be handled with tact. Firstly, should respond to these reviews quickly, ideally creating several template responses that are Health Insurance Portability and Accountability Act compliant. Responses should start by validating the patient's complaint, rather than denying the accusation. Responses are more likely to come across as open and friendly with use of We/I statements, rather than You statements. Acknowledging the reviewer's comments is not enough, and responses should demonstrate willingness to take action to address the complaint. When changes are implemented based on , this should be included in all related responses.

"Physicians have always been the beneficiaries—and victims—of patient reviews," according to the article. "However, with the popularity of online review sites, it's never been so easy for prospective patients to formulate an opinion on doctors in a matter of a few minutes."


Explore further

Online reviews show patients value docs' interpersonal skills

More information: More Information
Journal information: Medical Economics

Copyright © 2016 HealthDay. All rights reserved.

Citation: Useful tips offered for addressing negative patient reviews (2016, October 29) retrieved 28 January 2020 from https://medicalxpress.com/news/2016-10-negative-patient.html
This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no part may be reproduced without the written permission. The content is provided for information purposes only.
0 shares

Feedback to editors

User comments