The 'secret sauce' for high-performing NICUs

Leaders of neonatal intensive care units (NICUs) across the nation share the same play books as they strive to provide safe, high-quality medical and surgical care for vulnerable newborns. A growing number of quality collaborations share best practices and evidence-based guidelines across the nation in the hopes of replicating quality and safety success stories while minimizing harms.

Still, NICUs that use similar interventions in similar fashions often do not achieve identical results.

"This unexplained variability in outcomes between NICUs begs the question: What is the secret sauce? Why do some NICUs consistently outshine others in spite of the application of the same 'potentially best practices,' " the leaders of Children's award-winning NICU ask in an editorial published online July 12, 2018, by Archives of Disease in Childhood (ADC) - Fetal & Neonatal edition.

Quoting the literature, Lamia Soghier, M.D., Children's NICU medical director, and Billie Lou Short, M.D., chief of Children's Division of Neonatology, write that hospitals with strong performance-improvement programs share eight critical factors in common:

• Strong performance-improvement leadership at the administrative and executive levels
• Boards of Trustees who are actively involved and provide continuity in vision regardless of changes in senior hospital leadership
• An effective oversight structure that avoids duplicating efforts
• Expert performance-improvement staff who are trained in quality and safety and able to carry out projects successfully
• Physicians who are involved and held accountable
• Staff who are actively involved
• Effective use of data in decision-making
• Effective communication strategies for all stakeholders

The " 'secret sauce' may lie in establishing systems that promote the culture of quality and safety rather than waiting for a reduction in morbidity," write Drs. Soghier and Short.

For the second year running, Children's neonatology division ranked No. 1 among NICUs ranked by U.S. News & World Report. Despite challenges inherent in being a "busy level IV NICU in a free-standing children's hospital with a rapidly growing capacity, higher levels of complex patients, [the] presence of trainees on rounds and routine 3:1 and 2:1 staffing models," Children's NICU has continued to have the lowest rates of such objective quality measures as central line-associated bloodstream infections and unintended extubations, they write.

"We attribute our success to direct involvement of all levels of leadership in our unit in [performance improvement] PI initiatives, a dedicated local PI team, quality trained medical unit director, engagement of front-line staff in PI, the presence of local subject-matter experts, multidisciplinary diverse team both within the NICU and with other departments that bring an array of experiences and opinions and a supportive data infrastructure through local information technology, and use of the Children's Hospital Neonatal Database that allows benchmarking to other non-delivery NICUs, Drs. Soghier and Short write. "Our team finds motivation in solving local issues routine in our work, and leadership prioritises these issues and promotes engagement of front-line staff."

The commentary was a companion to "Using a Composite Morbidity Score and Cultural Survey to Explore Characteristics of High Proficiency Neonatal Intensive Care Units," also published by ADC Fetal & Neonatal.