Hospital patients suffer in shift shuffle

Multiple shift changes lead to a decrease in continuity of care for patients. Inadequate hand-off of care, or sign-out, leads to interns and residents feeling unprepared for events that happen during cross-cover periods, and in some cases adverse events for patients.

Dr. Helms and colleagues looked at the quality of current resident sign-out processes that occur as patients are handed over to another resident during shift changes, and identified effective strategies for improvement in a US teaching hospital.

The researchers analysed 89 residents' existing attitudes towards the current and ideal sign-out process. System engineers then observed actual sign-outs. The authors also interviewed five residents, whose sign-out process was rated superior by their peers, to determine best sign-out practice.

They found wide variations in the methodology used by residents for sign-out. As many as 40 percent of residents did not expect to make any decisions about patients during cross-over periods. For day shifts, the average duration of sign-outs was just over two minutes versus only one minute for the subsequent night shift sign-out for the same patients. In addition, active problems, treatment plans and lab results were discussed less frequently during the night compared with day sign-out.

The five residents voted best at sign-out identified five key strategies for best practice: discussing acutely ill patients first; minimizing discussion on straightforward patients; limiting plans to active issues; using a systematic approach; and limiting error-prone chart duplication.

Dr. Helms concludes: "The apparent degradation of information that occurs with multiple sequential sign-outs during a 24-hour period is striking and has not been previously reported. Initiating an educational curriculum for sign-out at teaching hospitals is critical, not only for establishing a standardized process for sign-out, but also for creating a culture of patient ownership among cross-covering physicians."

More information: 1. Helms AS et al (2011). Use of an appreciative-inquiry approach to improve resident sign-out in an era of multiple shift changes. Journal of General Internal Medicine. DOI 10.1007/s11606-011-1885-4
2. The Journal of General Internal Medicine is the official journal of the Society of General Internal Medicine.

Provided by Springer