Patients most annoyed by long waits, unclear test results

May 3, 2013
Patients most annoyed by long waits, unclear test results
Long waiting times and unclear test results are the top patient grievances when it comes to visiting the doctor, according to a report published in the June issue of Consumer Reports.

(HealthDay)—Long waiting times and unclear test results are the top patient grievances when it comes to visiting the doctor, according to a report published in the June issue of Consumer Reports.

In a survey of 1,000 Americans, participants were asked to rate their grievances regarding visiting the doctor on a scale of 1 to 10, with 1 meaning "you are not bothered at all" and 10 meaning "you are bothered tremendously."

The researchers found the top grievances to be: "unclear explanation of a problem" (8.1 out of 10); "test results not communicated fast" (7.9); "billing disputes hard to resolve" (7.8); "hard to get quick appointment when sick" (7.8); "rushed during office visit" (7.8); and "long wait for doctors in the exam or waiting room" (7.6). Complaints also differed between men and women, with women being more bothered by doctors using to make notes rather than interacting face-to-face and by doctors holding discussions within earshot of other patients. Patients were less annoyed by having to fill out multiple forms in the (6.1) or by doctors discouraging alternative treatments (5.7).

In addition, according to Consumer Reports, "Americans 65 and older were more peeved by having to fill out long forms than were those under 65. Americans younger than 35 said they'd be less bothered than did older folks by doctors who are too quick to order tests and procedures."

Explore further: Researchers find that most Medicare patients wait weeks before breast cancer surgery

More information: href="http://www.consumerreports.org/cro/magazine/2013/06/what-bugs-you-most-about-your-doctor/index.htm" target="_new">More Information

Related Stories

Researchers find that most Medicare patients wait weeks before breast cancer surgery

November 19, 2012
Although patients may feel anxious waiting weeks from the time of their first doctor visit to evaluate their breast until they have breast cancer surgery, new findings from Fox Chase Cancer Center show that these waits are ...

More doctors are ditching the old prescription pad

May 17, 2012
(AP) -- Doctors increasingly are ditching the prescription pad: More than a third of the nation's prescriptions now are electronic, according to the latest count.

Doctors telling more adults: Get out and exercise

February 9, 2012
(AP) -- More and more U.S. adults are being told by their doctor to get out and exercise, according to government survey released Thursday.

Recommended for you

Americans are getting more sleep

January 19, 2018
Although more than one in three Americans still don't get enough sleep, a new analysis shows first signs of success in the fight for more shut eye. According to data from 181,335 respondents aged 15 and older who participated ...

Wine is good for you—to a point

January 18, 2018
The Mediterranean diet has become synonymous with healthy eating, but there's one thing in it that stands out: It's cool to drink wine.

Sleep better, lose weight?

January 17, 2018
(HealthDay)—Sleeplessness could cost you when it's time to stand on your bathroom scale, a new British study suggests.

Who uses phone apps to track sleep habits? Mostly the healthy and wealthy in US

January 16, 2018
The profile of most Americans who use popular mobile phone apps that track sleep habits is that they are relatively affluent, claim to eat well, and say they are in good health, even if some of them tend to smoke.

Improvements in mortality rates are slowed by rise in obesity in the United States

January 15, 2018
With countless medical advances and efforts to curb smoking, one might expect that life expectancy in the United States would improve. Yet according to recent studies, there's been a reduction in the rate of improvement in ...

Can muesli help against arthritis?

January 15, 2018
It is well known that healthy eating increases a general sense of wellbeing. Researchers at Friedrich-Alexander-Universität Erlangen-Nürnberg (FAU) have now discovered that a fibre-rich diet can have a positive influence ...

0 comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.