Tips provided for maximizing use of patient portals

Tips provided for maximizing use of patient portals

(HealthDay)—Patient portals should be designed to meet patient priorities and promoted in order to maximize their use and boost practice efficiency, according to an article published Oct. 1 in Medical Economics.

Noting that use of a patient portal can improve patient service and satisfaction, the article discusses how to maximize portals and boost practice efficiency.

According to Medical Economics, a portal should meet patient priorities and allow patients to request a service, obtain information about their health, and submit information that the practice requires. It should be verified that the practice workflow will effectively interface with the portal, prior to portal implementation. Patients who will benefit most from the portal should be identified and contacted to discuss portal use. The portal should be promoted at every encounter the practice has with a patient. Portal use should be evaluated and practice operations modified based on this evaluation.

"Use of a patient portal or secure electronic communications is an effective way to boost and accountability, achieve positive patient satisfaction, improve practice efficiency, and minimize the consequences associated with the lack of interoperability between electronic health record systems at other practices, hospital systems, and ," according to the article.

More information: More Information

Journal information: Medical Economics

Copyright © 2014 HealthDay. All rights reserved.

Citation: Tips provided for maximizing use of patient portals (2014, October 8) retrieved 19 July 2024 from
This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no part may be reproduced without the written permission. The content is provided for information purposes only.

Explore further

Many primary care patients will use personal health records


Feedback to editors