Health worker roles impacted when 'undervalued' by patients

September 29, 2013
Health worker roles impacted when 'Undervalued' by patients

(HealthDay)—Job satisfaction among nurse practitioners and other professionals can suffer when clientele lack a clear understanding of what they do, according to research published in the Aug. 1 issue of the Academy of Management Journal.

Michael C. Pratt, from Boston College, studied individuals in four professions and found those professionals, including 13 , often had to educate clients and manage their expectations.

For example, nurse practitioners sometimes experience resistance from patients who insist on being seen by a doctor, despite the fact that the nurse practitioner is qualified to conduct an exam and prescribe medication. These sorts of "image discrepancies" can adversely affect a professional's and even their pay.

"I was surprised at the depth of how this affected job performance. It's not simply annoying—it has real impact," Pratt told HealthDay.

Explore further: National study finds nurse practitioners vital to providing hands-on care for residents in long-term care facilities

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