Telecommuting has mostly positive consequences for employees and employers

November 20, 2007

Telecommuting is a win-win for employees and employers, resulting in higher morale and job satisfaction and lower employee stress and turnover. These were among the conclusions of psychologists who examined 20 years of research on flexible work arrangements.

The findings, based on a meta-analysis of 46 studies of telecommuting involving 12,833 employees, are reported in the current issue of the Journal of Applied Psychology, published by the American Psychological Association (APA).

“Our results show that telecommuting has an overall beneficial effect because the arrangement provides employees with more control over how they do their work,” said lead author Ravi S. Gajendran. “Autonomy is a major factor in worker satisfaction and this rings true in our analysis. We found that telecommuters reported more job satisfaction, less motivation to leave the company, less stress, improved work-family balance, and higher performance ratings by supervisors.”

An estimated 45 million Americans telecommuted in 2006, up from 41 million in 2003, according to the magazine WorldatWork. The researchers defined telecommuting as “an alternative work arrangement in which employees perform tasks elsewhere that are normally done in a primary or central workplace, for at least some portion of their work schedule, using electronic media to interact with others inside and outside the organization.”

Gajendran and his fellow researcher David A. Harrison, PhD from Pennsylvania State University, found that telecommuting has more positive than negative effects on employees and employers. “A work-at-home option gives telecommuters more freedom in their work arrangement and removes workers from direct, face-to-face supervision,” Gajendran said. In addition, the employees in their study reported that telecommuting was beneficial for managing the often conflicting demands of work and family.

Contrary to popular belief that face time at the office is essential for good work relationships, said Gajendran, telecommuters’ relationship with their managers and coworkers did not suffer from telecommuting with one exception. Employees who worked away from their offices for three or more days a week reported worsening of their relationships with coworkers. However, managers who oversaw telecommuters reported that the telecommuters’ performance was not negatively affected by working from home. And those who telecommuted reported that they did not believe their careers were likely to suffer from telecommuting.

The typical telecommuter examined in the analysis was a manager or a professional from the information technology or sales and marketing department of a firm. The average age of a telecommuter was 39; men and women were equally represented.

Women telecommuters may derive even greater benefits from telecommuting. The authors found that study samples with greater proportions of women found they received higher performance ratings from their supervisors and that their career prospects improved, rather than worsened.

“Telecommuting has a clear upside: small but favorable effects on perceived autonomy, work-family conflict, job satisfaction, performance, turnover intent and stress,” the authors wrote. “Contrary to expectations in both academic and practitioner literatures, telecommuting has no straightforward, damaging effects on the quality of workplace relationships or perceived career prospects.”

Source: American Psychological Association

Explore further: The upsides and downsides of telecommuting

Related Stories

The upsides and downsides of telecommuting

October 19, 2017
(HealthDay)—Workers who "telecommute" appear to have a lot more job satisfaction than folks who report to an office every day.

Recommended for you

College roommates underestimate each other's distress, new psychology research shows

February 19, 2018
College roommates are sensitive to their roommates' distress but tend to underestimate the level of distress being experienced by others, finds a newly published study from New York University psychology researchers.

Link between hallucinations and dopamine not such a mystery, finds study

February 16, 2018
Researchers at Columbia University Irving Medical Center (CUIMC) and New York State Psychiatric Institute (NYSPI) found that people with schizophrenia who experience auditory hallucinations tend to hear what they expect, ...

People find comfort listening to the same songs over and over, study finds

February 16, 2018
With the frequency that some people play their favorite song, it's a good thing vinyl records aren't used often because they might wear out.

Ketamine found to reduce bursting in brain area reducing depression quickly

February 15, 2018
A team of researchers at Zhejiang University in China has found that the drug ketamine reduces neuronal bursting in the lateral habenula (LHb) brain region, reducing symptoms of depression in rodent models. In their paper ...

Evidence shows pets can help people with mental health problems

February 15, 2018
The study of 17 research papers by academics at the Universities of Manchester, Southampton and Liverpool, concludes that pets can help people manage their long-term mental health conditions.

What predicts the quality of children's friendships? Study shows cognition, emotion together play

February 15, 2018
Whether children think their peers' intentions are benign or hostile, and how those children experience and express their own emotions, may influence the quality of their friendships, according to a new study from the University ...

0 comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.