AHRQ communication toolkit can help after patient harm occurs

AHRQ communication toolkit can help after patient harm occurs

(HealthDay)—A new communication toolkit created by the Agency for Healthcare Research and Quality (AHRQ) can help health care organizations and providers communicate with patients and families when harm occurs to patients.

The toolkit will help expand use of the Communication and Optimal Resolution (CANDOR) , which was developed by the AHRQ and provides tools for hospitals and health systems to respond immediately when harm occurs to a patient. In addition, the tool promotes candid, empathetic communication and swift resolution for patients and caregivers. The CANDOR process was tested and applied in 14 hospitals across three .

About one in 10 patients are harmed by the care they receive, and effective communication following harm can be challenging. The toolkit includes facilitator notes, slides, and online videos, and allows to promote open communication with patients and their families in cases of harm. The toolkit helps to foster communication in an attempt to rebuild trust, and supports safer patient care.

"This toolkit helps everyone involved—patients, families, clinicians, and administrators—discuss what happened, agree on a resolution, and make care safer in the long run," Richard J. Pollack, president and of the American Hospital Association, said in a statement.

More information: More Information

Copyright © 2016 HealthDay. All rights reserved.

Citation: AHRQ communication toolkit can help after patient harm occurs (2016, June 1) retrieved 19 March 2024 from https://medicalxpress.com/news/2016-06-ahrq-toolkit-patient.html
This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no part may be reproduced without the written permission. The content is provided for information purposes only.

Explore further

Hospitals can tear down 'wall of silence' using new research-based patient safety toolkit

1 shares

Feedback to editors