Patient perception of provider concern impacts satisfaction

January 17, 2017

(HealthDay)—For patients with chronic pain receiving opioids, provider satisfaction is not associated with functional outcomes; however, patient perception of provider concern impacts perceived satisfaction, according to a study published online Jan. 13 in Pain Practice.

Anthony Dragovich, M.D., from Blue Ridge Pain Management in Salem, Va., and colleagues examined the determinants of patient satisfaction and the correlation with recommended outcome measures in a private practice clinic. Determinants of were defined using a four-week quality assessment survey among pain management patients who were prescribed opioids.

The researchers found that for a population prescribed opioids for over one year, overall provider satisfaction was 96 percent and clinic satisfaction was 94 percent. Provider satisfaction was not associated with functional outcomes. A positive correlation was only seen for "level of stress" with positive clinic satisfaction. The remaining functional outcomes were not associated with satisfaction. Significant predictors of provider satisfaction included "listened to you carefully about your questions and concerns," "treated you with courtesy and respect," and "helped you with your problem."

"These results indicate that a patient's perception of a provider's engagement and concern more heavily impacts perceived than the patient's progress," the authors write. "A patient's perception of his or her clinic experience is heavily influenced by the attentiveness and coordination of the entire clinic care team."

Explore further: Is patient satisfaction relevant? Plastic surgeons call for better rating tools

More information: Full Text (subscription or payment may be required)

Related Stories

Is patient satisfaction relevant? Plastic surgeons call for better rating tools

December 29, 2016
Patient satisfaction has become an important quality measure in the US healthcare system. But some plastic surgeons question the value of subjective patient satisfaction ratings—suggesting that they might even lead to lower-quality ...

New tool guides patient-centric aesthetic consultation

December 23, 2016
(HealthDay)—A new patient assessment tool can guide clinicians to help ensure consistency in the quality of patient assessment and consultation in those seeking minimally invasive facial cosmetic procedures, according to ...

Psychologists analyze links between provider burnout, quality of care, patient safety

December 14, 2016
Health care provider burnout is known to have a relationship with both quality of care and patient safety. Psychologists from the School of Science at Indiana University-Purdue University Indianapolis conducted the first ...

Design of physician satisfaction surveys affects results

January 18, 2016
(HealthDay)—Patient satisfaction scores are influenced by the design and implementation of patient surveys, according to an article published in the January-February issue of Family Practice Management.

AAPM: Post-op pain highly influential in patient satisfaction

March 11, 2014
(HealthDay)—Postsurgical pain scores are strongly linked to patient satisfaction during hospitalization, according to research presented at the annual meeting of the American Academy of Pain Medicine, held from March 6 ...

Study finds that opioids administered in the ER don't influence patient satisfaction

January 15, 2015
A new study co-authored by investigators at the University of Massachusetts Medical School found that there is no correlation between opioids administered in the emergency room setting and Press Ganey ED patient satisfaction ...

Recommended for you

Whether the donor and recipient are male or female influences transplant rejection rates—investigators explore why

March 22, 2018
Biological sex differences can have far-reaching, clinical consequences, as illustrated by organ transplant outcomes. Men and women who receive donated organs can have different rates of transplant rejection, in some cases ...

Surgeon performance benefits from 'warm-up'

March 20, 2018
Surgeons progressively 'warm-up' as they repeat a procedure on their operating list, akin to the way athletes' performance improves across a competition—according to new research.

Blood stored longer may be less safe for patients with massive blood loss and shock

March 10, 2018
Human blood from donors can be stored for use up to 42 days, and it is a mainstay therapy in transfusion medicine. However, recent studies looking back at patient records have shown that transfusion with older, stored blood ...

After knee replacement, play on

March 8, 2018
(HealthDay)—Knee replacement patients can continue to enjoy sports—such as skiing, tennis and dancing—without worrying that high-impact activities might compromise their new joint, a small, new study finds.

Engineered cartilage template to heal broken bones

March 8, 2018
A team of UConn Health researchers has designed a novel, hybrid hydrogel system to help address some of the challenges in repairing bone in the event of injury. The UConn Health team, led by associate professor of orthopedic ...

Treating hypothyroidism to stop a stubborn surgical complication

March 7, 2018
Researchers at the University of Michigan have discovered a link between low thyroid hormone levels and wound healing complications.


Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.